Pet Odor & Stain Eliminator Customer Support

No, the bacteria in the Pet Odor + Stain Eliminator Concentrate need water to activate and survive. If the product is not diluted the bacteria will stay dormant and will not be able to eat away the stain or odor. If you are looking for something already premixed we do offer Pet Odor and Stain Eliminator Ready To Use.

For typical stains and odors, mixing up a 10-1 ratio (water to product) works great. If there is a lot of urine, you can mix a stronger solution of 5-1 (water to product). Keep in mind, after the Pet Odor + Stain Eliminator Concentrate is diluted it only has 7 days until the bacteria become inactive so only make what you will need to use.

The easiest way to clean a large area either inside or outside, is to use a 1 gallon pump up garden sprayer. We suggest you use a new one, since garden chemicals used in it previously could affect the bacteria in the Pet Odor + Stain Eliminator Concentrate. Mix a 10-1 (water to product) mixture in the sprayer then, pump it up and spray the area that needs to be cleaned. You want to saturate the area. It can be used anywhere water won’t damage.

Unfortunately, pet medications, especially antibiotics, contain anti-bacterial properties that when they come into contact, will kill the bacteria in the Pet Odor + Stain Eliminator Concentrate.

If this is the case and the product isn’t working, use an extractor to pull up as much of the medicated urine as possible, and then apply a stronger dilution of 5 cups of warm water with 1 cup Pet Odor + Stain Eliminator Concentrate. It may take a couple applications to overcome the medication’s impact on the bacteria.

Please see the following scenarios:

• Unique has found that a major step in removing a pet stain is agitation. Once the Pet Odor + Stain Eliminator Concentrate is generously applied to the stained area, use the bottom of the bottle to agitate the area. By agitating, the product is dispersed deep into the stain and it also helps break down the stain for the bacteria to eat. Also apply pressure to the damp, white towel.
• Make sure there is plenty of the Pet Odor + Stain Eliminator Concentrate covering the area. If it is not applied liberally the bacteria cannot get down into the carpet, floor pad, etc. The stained area should be completely wet with the Pet Odor + Stain Eliminator Concentrate.
• For the bacteria to thrive the area needs to remain wet. If the area is wiped up or dried after an application the bacteria can no longer work. Therefore, make sure not to wipe up or dry the stained area after applying Pet Odor + Stain Eliminator Concentrate. After applying the product, place a damp white towel over the area and step on the towel to help agitate. Leave the towel for an hour and then let air dry. If the stain is still present, make sure the area is completely dry and then repeat the process a second time. We don’t recommend leaving the carpet wet for more than 24 hours. If needed, let the area completely dry and then apply a second application.
• If other products were used before applying the Pet Odor + Stain Eliminator Concentrate this can cause problems for the bacteria. Unfortunately, many cleaning products can leave behind harmful residues that will kill or limit the healthy bacteria. The best way to counteract other products is to use an extractor if you have one. Before application use the extractor with warm water and extract as much of the old product up as possible. It may take a couple of applications of the Pet Odor + Stain Eliminator Concentrate to fully combat the other products.
• Berber or Wool may require multiple applications of the Pet Odor + Stain Eliminator Concentrate because Berber and Wool are more tightly knit and resistant to liquid . After applying the Pet Odor + Stain Eliminator Concentrate to the stain, agitate the area, getting the product deep into the carpet. Repeat if necessary!
• Pet Medications can contain antibacterial properties that can harm the bacteria. If you have an extractor, with warm water, extract out the stain a few times and then apply the product. It may take a couple applications.

No need to panic! It is not recommended that any pet consume the Pet Odor + Stain Eliminator Concentrate, however it should not cause any problems for your pet. There is a small chance that they may experience diarrhea. Pet Odor + Stain Eliminator Concentrate is made with non-pathogenic bacteria, similar to those found in yogurt. Once again, it is highly discouraged for any consumption.

If your pet shows any signs of discomfort, we recommend consulting a vet. SDS documents can be found on our Formulated with Trust webpage.

A couple possibilities:

If the pet has urinated in the corner of the room or near a wall, make sure to apply and saturate along the baseboard. Many times urine gets stuck between the baseboard and wall and creates an odor. The product needs to get both in the carpet and baseboard.
• Ammonia is naturally produced as bacteria break down urine. This ammonia will dissipate. Especially strong ammonia smells can be an indicator of large amounts of urine, and may require a re-treatment.
• It is important to allow the carpet to completely dry to allow the urine smell to completely dissipate. If the carpet is still wet, wait till it air dries or use a fan to help the carpet dry completely.
• If the urine spot is large or heavily saturated into the carpet, multiple applications may be necessary.

Saturate the area where the odor and stain are located on the mattress. Make sure there is enough Pet Odor + Stain Eliminator Concentrate applied so that it can penetrate far enough down into the mattress. Use a stronger dilution ratio of 5 parts water to 1 part product. After the product is applied, place a damp white towel over the stained area and apply pressure for a few seconds. By applying pressure to the towel, you allow the mattress to fully soak up all the product, helping the Pet Odor + Stain Eliminator Concentrate reach the hard-to-reach areas. Leave the towel over the stain for several hours, then remove, and let the area completely dry. If the stain or odor is still present, wait until the mattress is dry and then proceed to apply a second treatment.

Yes, the Pet Odor + Stain Eliminator will work great on concrete messes. Wipe up any urine, then saturate the area. Concrete is very porous so be sure to use enough so the area is wet., then you can just leave it to do the work. It will just dry naturally. If the affected area is large we like to use a 1 gallon pump up sprayer, use 1/2 cup Pet Odor + Stain Eliminator Concentrate and 5 gallons of warm water. Spray on the area and allow it to dry. Repeat is necessary. Keep in mind, after the Pet Odor + Stain Eliminator Concentrate is diluted it only has 7 days until the bacteria become inactive so only make what you will need to use.

There are so many ways to use our Pet Odor + Stain Eliminator Concentrate:

The Laundry room; if your pets sleep on your bed, use 1-2 ounces of Pet Odor + Stain Eliminator Concentrate in the washing machine as a presoak, this allows the bacteria to work longer in the wash cycle, removing any odors or stains that may be in the bedding. Also, you can use it to wash their Pet Beds.

Furniture; Do your pets enjoy your couch or chair? If so, you can mix up a 10-1 solution and spray it on the furniture to freshen it up and make sure it always smells fresh!

Vehicles; Muddy paws can leave stains or a quick dip in the pond may leave a doggie smell in the vehicle, if so take your spray bottle filled with the 10-1 mixture and liberally spray in the vehicle where the dog or even cat has sat.

Leashes and Collars; Pet collars can get a little smelly after being worn for a while. You can mix up a solution in a bowl with warm water. Soak the collar for 15-20 minutes then allow it to dry naturally, you can also do the same for leashes. It also brightens them up.

Pet Carriers; Both plastic and cloth carriers can start to smell after dogs, cats, bunnies or ferrets use them for sleeping, trips to the vet or even a plane or long car ride. For plastic carriers, spray them down, let it sit for 15-20 minutes and then wipe dry. For cloth carriers, saturate and then let dry.