Carpet Shampoo Customer Support

Because our Carpet Shampoo has very little soap and does not leave residue, it is safe to use in any manufacturer's carpet extractor.

We talked to the vacuum pros and here is what they said: Mix up the Carpet Shampoo with 4 oz to a gallon of warm water. Then fill both reservoirs with the solution and clean your carpets as you normally do.

Pretreat the area with a stronger solution mixing it 5-1 (water to product). Treat the areas a day or two before you clean the whole floor, so the bacteria have time to break down and remove the urine stain and odor.

When using the carpet machine in that area or anywhere that is heavily soiled, leave the carpet damper than normal, this will allow the bacteria more time to work through the stain and eliminate any odors.

Our Unique Carpet Shampoo has no perfumes and very little surfactants (soap), leaving a fresh and clean carpet with no residue. Many other carpet shampoos on the market contain strong fragrances and utilize heavy surfactants for its cleaning power, often leaving behind residues that collect more dirt and grime!

A couple possibilities:

• If the pet has urinated in the corner of the room or near a wall, make sure to apply and saturate along the baseboard. Many times urine gets stuck between the baseboard and wall and creates an odor. The product needs to get both in the carpet and baseboard.
• Ammonia is naturally produced as bacteria break down urine. This ammonia will dissipate. Especially strong ammonia smells can be an indicator of large amounts of urine, and may require a re-treatment.
• It is important to allow the carpet to completely dry to allow the urine smell to completely dissipate. If the carpet is still wet, wait till it air dries or use a fan to help the carpet dry completely.
• If the urine spot is large or heavily saturated into the carpet, multiple applications may be necessary.